How to Handle a Customer Complaint

“You’re a moron. A moooron!” is something Ric says a lot.

Just to be clear, he doesn’t say it to me.

Well, okay, he says it to me, but not about me. He tells me stories about people he deals with, and it always ends with him silently shouting at them inside his own head, “You’re a moron. A moooron!”

There’s no concise term for silently shouting at someone inside your own head. I tried to come up with something. The two best ideas I generated were “shining” (“shouting,” but with the word “out” replaced with “in”) and “in-scream” (which rhymes with “inseam”).

Clearly, more thought is required.

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