I’ve said that I consider myself to be the villain of the comic, and the angry customer comics are a good example of why. All he wants is for my company to do the job he paid us to do, and all he gets is abuse.
In this comic though, it’s pretty clear that I’d rather not be abusing the client, and that the boss is making me do it. In essence, the boss is abusing the client, and I’m just a tool with which the boss abuses him.
This is why I’d make a terrible lawyer. Any defense that includes the phrase “I’m just a tool” is a pretty weak defense.