I’ve mentioned here many times that I used to be the office manager of a medium sized corporate office in Seattle. Really, I was a glorified receptionist, if you consider the title of office manager to be particularly glorious.
The receptionist is, for the most part, the least powerful person in the office. But, whenever an unhappy client visits the office, the receptionist has to deal with them first, even though what they are angry about usually had nothing to do with the receptionist. If the person they are mad at stalls, it’s the receptionist who gets to kill time hanging out with the angry client. If the offending employee is not in the office or tries to pretend they aren’t in the office, the receptionist gets to pass that message along.
Knowing that, I trust that my main character’s position as the buffer between Angry Client and Mullet Boss makes more sense.